Refund Policy

If you cancel a monthly retainer plan (Growth, Pro, or Enterprise) part-way through a billing month, you are entitled to a prorated refund for the unused portion of that month.

The refund is calculated as follows:

Refund Amount = (Monthly Fee ÷ Days in Billing Month) × Days Remaining

For example, if you are on the Growth plan ($999/mo) and cancel with 10 days remaining in a 30-day billing month, your refund would be: ($999 ÷ 30) × 10 = $333.00.

Refunds are issued to the original payment method within 7–10 business days of the cancellation being confirmed in writing.

One-time setup fees (such as the Starter plan store build fee) are non-refundable once work has commenced.

If you cancel before any work has begun, a full refund of the setup fee will be issued.

"Work commenced" is defined as the point at which Fortune Switch Limited has begun any scoping, design, development, or configuration activity related to your project.

To cancel a monthly plan and request a prorated refund, you must provide written notice to [email protected].

Cancellations take effect on the date the written notice is received. Verbal cancellations are not accepted.

A minimum of 30 days' written notice is required to terminate ongoing management plans. During this notice period, services will continue and the plan fee will apply.

Prorated refunds apply only to the period beyond the 30-day notice window, if applicable.

All plans include a 14-day satisfaction guarantee from the date of onboarding completion.

If you are not satisfied with our service within the first 14 days, you may request a full refund of the first month's fee, provided you notify us in writing within that period.

This guarantee applies once per client and is not transferable.

The following are not eligible for refunds under any circumstances:

• Third-party platform fees (e.g. Shopify subscription, payment gateway fees, ad spend)

• Work already delivered and approved by the client

• Rush or expedited service fees

• Any fees for services consumed in full

If you believe a charge has been made in error, please contact us at [email protected] within 30 days of the charge.

We will investigate and respond within 5 business days. If a billing error is confirmed, a full correction or refund will be issued promptly.

All refunds are issued in the currency in which the original payment was made. If payment was made in PKR, the refund will be issued in PKR at the exchange rate applied at the time of the original transaction.

For any refund requests or billing queries, please contact:

Fortune Switch Limited

1st Floor, 147/2 21st Khayaban-e-Muhafiz, DHA Phase 6, Karachi

Email: [email protected]

Phone: +92 336-1119940